Privacy Policy (POPIA)

Last updated: January 08, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law in South Africa protects You.

We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA).

Interpretation and Definitions

Definitions

  • Practice (referred to as either “the Practice”, “We”, “Us” or “Our”) refers to Sollie Prinsloo Psychology, Cape Town.
  • Personal Information means information relating to an identifiable, living, natural person, as defined in POPIA. This includes, but is not limited to, your name, contact details, and any health-related information submitted via our forms.
  • Data Subject refers to You, the person using our Service.
  • Responsible Party refers to the Practice, which determines the purpose of and means for processing personal information.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Information

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This is primarily collected through our “Book a Consultation” or Contact forms. This may include:

  • First name and last name
  • Email address
  • Phone number
  • Nature of your inquiry (optional)

Usage Data

Usage Data is collected automatically when using the Service (IP addresses, browser type, etc.) to help us improve the website experience.

How We Use Your Information

We use your Personal Information to:

  • Respond to your inquiries and schedule appointments.
  • Provide psychological services and assessments as requested.
  • Comply with HPCSA ethical and legal record-keeping requirements.
  • Maintain the security and functionality of our website.

Disclosure and Confidentiality

As a psychological practice, clinical confidentiality is a cornerstone of our work.

  • We do not sell or rent your personal information to third parties.
  • Information is only shared with third parties (such as medical aids or referring specialists) with your express written consent, or where required by a court order or South African law.
  • Service Providers: We may use trusted technical service providers (like website hosting or secure email) who are also bound by POPIA-compliant confidentiality agreements.

Retention of Data

In accordance with HPCSA regulations, clinical records are generally retained for a period of at least six (6) years from the date they become dormant, or longer in the case of minors (until they reach age 21). Website inquiry data is deleted once it is no longer needed for the purpose it was collected.

Your Rights under POPIA

You have the right to:

  1. Access: Request a copy of the personal information we hold about you.
  2. Correction: Request that we update or correct your information.
  3. Objection: Object to the processing of your personal information.
  4. Complaint: Lodge a complaint with the South African Information Regulator (inforeg@justice.gov.za).

Security of Your Data

The security of your data is a priority. We use industry-standard encryption and secure protocols for our contact forms. However, please remember that no method of transmission over the internet is 100% secure.

Children’s Privacy

We take the privacy of minors very seriously. While the website provides information about therapy for adolescents, we do not knowingly collect information from children under the age of 18 without the involvement and consent of a parent or legal guardian.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Information Officer: